Frequently Asked Questions

Window Treatments:
  • 1: What types of window treatments do you offer?

    A: We offer a wide range of window treatments, including blinds, shades, curtains, drapes, shutters, and valances. Each type comes in various styles, materials, and colors to suit different design preferences.

  • 2: How do I choose the right window treatment for my space?

    A: Choosing the right window treatment depends on factors such as your desired level of privacy, light control, style preference, and the specific requirements of your space. Our experienced designers can guide you through the selection process and provide personalized recommendations based on your needs.

  • 3: Do you provide custom window treatments?

    A: Yes, we specialize in custom window treatments. Our team can assist you in creating tailor-made solutions that perfectly fit your windows and complement your interior design. We offer a wide range of customization options, including fabric selection, size adjustments, and motorization.

  • 4: Can you help with the installation of window treatments?

    A: Absolutely! We provide professional installation services for all our window treatments. Our skilled technicians ensure that your treatments are installed securely and precisely, ensuring optimal functionality and aesthetic appeal.

  • 5: How long does the window treatment installation process take?

    A: The installation time can vary depending on factors such as the number of windows, complexity of the treatments, and any additional customization requirements. Our installation team strives to complete the process efficiently, typically within a few hours to a day.

  • 6: Do you offer warranties on your window treatments?

    A: Yes, we stand behind the quality of our products. We offer warranties on our window treatments to provide you with peace of mind. The specific warranty details may vary depending on the product, and our team will provide you with all the necessary information during your purchase.

  • 7: Can you assist with interior design consultations?

    A: Yes, we offer interior design consultations to help you transform your space. Our experienced designers can provide expert advice on color schemes, furniture selection, room layout, flooring, wallpaper and coordinating window treatments to achieve your desired aesthetic.

Shipping & Returns:
  • 1: What are the shipping options available?

    A: We offer various shipping options to accommodate your needs. Our standard shipping option is available for all orders, while expedited shipping is offered for faster delivery. The specific shipping options and their corresponding costs will be presented during the checkout process.

  • 2: Is free shipping available?

    A: Yes, we offer free shipping for orders over $100 within Bangkok. This applies to standard shipping. Please note that additional charges may apply for expedited shipping or for orders outside of Bangkok.

  • 3: What is your return policy?

    A: Cher Decor is committed to delivering high-quality, custom-made products. While returns and refunds are not typically accepted, we're here to assist if you receive a damaged item. Please contact our customer service team within 48 hours at [email protected] for a replacement order. Your satisfaction is our priority.

Payment:
  • 1: Can you provide a price estimate for window treatments and design services?

    A: The cost of window treatments and design services can vary depending on factors such as the type of treatments, size of windows, material choices, and the scope of the project. We recommend scheduling a consultation or contacting our customer support team to discuss your specific needs and receive an accurate price estimate.

  • 2: How do I place an order for window treatments?

    A: To place an order, you can either visit our showroom or order online by contacting our sales team directly, at tel:+66 92 9321663 or [email protected]. Our knowledgeable staff will guide you through the ordering process and address any questions or concerns you may have.

  • 3: What payment methods do you accept?

    A: We offer flexible payment options, including bank transfer, credit cards (Visa and Mastercard), and cash. Bank transfer requires using the Order ID as the payment reference, while credit card payments have a 3% fee. Cash payment is available for select orders and locations, either upon contract signing or upon delivery (depends on the order and cost of it). Please read "Payment Methods Page" for more info.

Prompt Delivery

Vast Selection of Inventory

Custom Size Options

Guaranteed Good Quality

Free Consultant

Receive Expert Advice

Production & Installation

We Do It All, No Middleman